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Everything you need to know
Clear answers about estimates, condition, free inbound postage, returns, payments, Reward Points and local drop-off.
Browse all questions20 helpful answers
Estimates and valuation
Is my online estimate protected?
What can cause my estimate to change?
Why can a trade-in offer be lower than the retail price?
Do temporary sale prices reduce my RRP-based valuation?
Condition and what is included
How should I choose the condition?
Do the original box, flights, stems or points affect value?
Can I submit repointed, engraved or modified darts?
Can I submit more than one set?
Postage, returns and local drop-off
Is postage to DRTV free?
What happens if I decline the final offer or DRTV cannot accept the darts?
Who pays return postage?
How does local drop-off work?
Wallet Credit, Cash and Reward Points
What happens when I accept Wallet Credit?
How quickly is a cash payment sent?
When are Reward Points added?
What are Reward Points for?
Accounts, security and support
Do I need an account before I start?
Why are my account name and email locked?
How are my bank details protected?
What should I do if a label, payment or trade-in update looks wrong?
Set __NUMBER__
+0 Reward PointsAdded after payoutCash£0
+0 Reward PointsAdded after payout



